Careers at Incom
Great company, great clients and ambitious growth plans! Want to join us?
As a fast-growing, ambitious company, we believe that our employee team drives our success. We recruit the best people and give them the opportunities, tools and support to develop their careers and contribute to our growth. We pride ourselves on conducting business ethically, so we believe it is important to provide an honest overview of what it is like to work at Incom.
- Our motivated team work hard, so we recognise effort and achievement at every level.
- Our pursuit of client satisfaction means we expect our team to go the extra mile.
- We are open to new ideas to improve our business, so we encourage team suggestions.
- We like to work with ambitious people who share our passion and have a "can-do" outlook.
- We look after our team, offering free benefits including tea, coffee and fresh fruit, on-site gym and massages, plus a chill-out room with games consoles, and an array of social events.
- Our 25-year success is just the beginning - we're poised for growth, so investment in our people is key to us.
- We are extremely proud of our Investors in People accreditation.
Current Opportunities
Ongoing company growth means we are looking to recruit an experienced, Mitel field engineer based in the M40 corridor. The successful candidate will be required to carry out installation and maintenance of Mitel 3300 platforms, and associated equipment, for existing and new customers. The role will be predominantly field based and you must be organised, self-motivated and able to work independently or as part of a team. At Incom, we pride ourselves on our friendly and professional customer service and the successful candidate would need to help us provide this.
Experience and attributes required:
- Mitel 3300 experience
- Installation and maintenance experience
- 1st and 2nd line support skills
- Good organisational and time management skills
- Good communication skills
- Able to work under own direction
- Full UK Driving Licence
The role will include:
- Engineering 1st line support
- Escalations with manufacturers
- Installation of systems MXe and CXi
- Programming changes
- Updating case/fault tracking information using our case management system
- Liaising with customers to update on progress of faults
- Nationwide site visits if required
Excellent Salary and package, dependent on skills and experience, plus car provided.
With a passion for developing and retaining long-term, profitable relationships, we need someone who can find, nurture and manage new business opportunities with potential customers. Reporting directly to the Marketing Manager and working closely with the field sales team, we need an adaptable self-starter who can manage their workload with ease and contribute to the overall success of the Marketing function. The successful applicant will have a demonstrable track record in setting sales appointments with senior decision-makers, gained from selling high value technology solutions.
This is an ideal opportunity to make your mark, develop your career and contribute to our continued rapid expansion.
Responsibilities
- Make telemarketing calls to prospects and clients
- Keep accurate call records and results achieved
- Achieve campaign call rates and specified targets
- Understand and manage personal performance on a daily basis
- Participate in marketing campaign briefings
- Demonstrate a thorough understanding of our solutions and the telecoms market
- Provide feedback and input to campaign development
- Act as an exemplary brand ambassador for Incom Business Systems
Candidate Requirements
- Outbound calling experience with proven track record of appointment setting
- Excellent telephone manner and strong communications skills
- Excellent attention to detail
- Computer literate and experienced using CRM software (Salesforce.com)
- Knowledge of telecoms is an advantage, specifically ShoreTel or similar platforms
- Competency with social media
- Ability to write detailed follow-up notes for business reporting
- Mature attitude with a capability to discuss business issues
- Confident, self-motivated and driven
- Friendly personality and team player
Salary: Basic £22,000 - £26,000 plus uncapped commission.
We are seeking a Service Desk Engineering Assistant to join our existing Service team. A primarily office-based role, the position entails responding to faults on Mitel, liaising with service providers and updating customers. The successful candidate will have experience working for a telecoms company in a B2B Service Desk engineering customer support role dealing with first line responses, and escalations. It is essential you have an excellent telephone manner, are highly organised and computer literate.
Experience and attributes required:
- Mitel experience essential
- Telecoms administrative experience
- Excellent telephone manner
- Highly organised
- Attention to detail
- Logging line faults
- Experience on Abillity advantageous, however training can be provided
- Experience on other providers portals advantageous, e.g. Gamma, KCOM, Vaioni
The role will include:
- Engineering first line support capability
- Escalations with manufacturers, Mitel, ShoreTel, NEC
- Logging line faults
- Liaising with other service providers i.e. BT Openreach, Gamma
- Liaising with customers to update on progress of faults
- Logging and responding to telephone system faults on the in-house database
- Programming changes on telephone systems
- Nationwide site visits if required
We're seeking a Business Mobile Specialist to join our growing Sales team. This key position entails making outbound calls to existing and new customers (approximately a 50/50 split) to sell our B2B mobile solutions. The successful candidate will have a background in B2B telesales or business development. Training is provided, so previous experience in communications or the mobile industry is not necessary, although an advantage.
The following attributes are essential:
- Hunger and drive to succeed
- Ability to work as part of a team
- Confidence on the telephone and an outgoing personality
- A willingness to deliver top quality service to existing and new customers
- Ability to consistently achieve monthly sales targets and KPIs
- Willingness to learn all aspects of the business
- Experienced in using Microsoft Office
The role will include:
- Generating new opportunities by contacting the existing customer base and prospects
- Calculating bespoke mobile tariffs, whilst retaining maximum profitability
- Providing proposals for customers in all formats
- Attending regular client sales meetings on-site
- Completing all paperwork with accuracy and detail
- Collaborating closely with colleagues to provide exceptional customer service
Salary: Basic £16,000 - £22,000 OTE £30,000 - £35,000 uncapped (negotiable depending on experience).
Located in Manchester, multi award-winning communications partner Incom-CNS Group is seeking an additional Office-based Support Engineer to join the team. The successful candidate will have experience on NEC, Panasonic and Mitel 5000 phone systems.
Voted the best communications partner in the UK, the Incom-CNS Group was borne of the unification of two respected powerhouses in the business communications industry.
Incom-CNS offers an unrivalled breadth of solutions, in-depth technical expertise, solution design methodology and extensive credentials. The company has an excellent portfolio of products and is a reseller on behalf of world-class business communications manufacturers such as Mitel, Panasonic and NEC.
With over three decades of experience, Incom-CNS continues to grow and reaffirm their position at the leading edge in UCaaS, Cloud and Digital Transformation.
Role Overview
Responsibilities and attributes required:
The role will include working as part of the service desk team within the office. Working on a daily basis you will work as part of the team on a range of faults and programming requests for our customers and support of field-based engineers.
This is a mixed and varied role involving:
- Remote diagnostics
- Client support
- Remote Installation
- Maintenance
- PBX Support
- Broadband Faults
- Line Faults
NEC, Panasonic and Mitel 5000 experience is preferred. Any additional experience and formal training / accreditations on these products would be desirable.
The successful candidate must have strong communications skills, be well presented, possess a flexible positive attitude and have good problem-solving skills.
Benefits
- Excellent salary and package, dependent on skills and experience
- Modern offices
- On site gym
- Fresh fruit available daily
- Childcare voucher scheme
- Bike to work scheme
- Company pension scheme
- Regular team social events and activities
- Annual staff Christmas event
This is a great opportunity to a multi award-winning company, committed to developing their technical staff. Proud of their Investors in People accreditation, Incom-CNS will ensure training will be offered to the successful candidate to broaden their portfolio.
To apply, please send your covering email and current CV to: pl@incom.co.uk
All positions are permanent and full-time. Monday - Friday 8:30 - 17:00. Strictly no agencies.
To apply, please send your covering email and current CV to: hr@incomtele.com
